RETURN AND CANCELLATION POLICY
Returns - If you are unhappy with an item that you have purchased from us online, you may return it for a full refund. You must contact us within 48 hours after delivery. After 48 hours has passed, you have one week (7 days) to offer a return for store credit only. We will no longer accept a return via cash or store credit once the 7 days has passed.
We cannot accept returns on items purchased during sales, special promotions, or custom orders (Custom orders includes design changes, silver based metal, and real gemstones.) Custom orders do not include bead changes.
Cancellation Fee - Kundan Sets will charge 15% of the purchase price if you decide to cancel the item three days after you placed the order. This fee covers the cost of material that will be scrapped.
To return or cancel an item, please email us at [email protected]
Return Shipping - For your protection, please insure the package for the full purchase amount. Kundan Sets is not responsible for items lost or damaged during transit.
Refunds do not include shipping costs back to our facility.