TERMS AND CONDITIONS
RETURN AND CANCELLATION POLICY
Returns - If you are unhappy with an item that you have purchased from us online, you may return it for a full refund. You must contact us within 48 hours after delivery. After 48 hours has passed, you have one week (7 days) to offer a return for store credit only. We will no longer accept a return via cash or store credit once the 7 days has passed.
We cannot accept returns on items purchased during sales, special promotions, or custom orders (Custom orders includes design changes, silver based metal, and real gemstones.) Custom orders do not include bead changes.
Cancellation Fee - Kundan Sets will charge 15% of the purchase price if you decide to cancel the item three days after you placed the order. This fee covers the cost of material that will be scrapped.
To return or cancel an item, please email us at [email protected]
Return Shipping - For your protection, please insure the package for the full purchase amount. Kundan Sets is not responsible for items lost or damaged during transit.
Refunds do not include shipping costs back to our facility.
We currently accept payments by Visa, MasterCard, Discover, or American Express. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to Kundan Sets, we will not be held liable for any delay or non-delivery.
Kundan Sets only charges sales tax within the state of Michigan.
Kundan Sets offers free shipping worldwide on all items. Each piece is made to order so please allow 30 to 60 business days for your item (excluding shipping). Stock items will ship out within 48 hours via priority mail.
Expedited shipping is available. Please email for rates.
We do ship internationally, however, we are not responsible for any custom/duty/VAT charges issued by your countries government.
From time to time, we may use techniques designed to identify fraudulent activities. You agree to cooperate with such efforts, as we may, in our sole discretion, deem necessary to identify attempted fraud. You further agree that if, for any reason, you or others acting on your behalf are suspected of fraud or other breach of these Terms, we may, in our sole discretion, declare you to be in breach of the Terms, suspend or terminate your use of the Site, and/or seek prosecution to the fullest extent of the law.